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Welcome to Bali
And thank you for choosing a villa managed by
Villa Bali Management (VBM).
This Welcome Guide has been designed to assist you throughout your stay. Inside, you will find essential information, details on what’s included, available dining options, concierge services, local insights, and exclusive benefits reserved for our guests.
Should you need any assistance at any time, our team remains available 24/7 to support you and help you make the most of your stay in Bali.
We wish you a wonderful and relaxing experience.
1. Useful Contacts
Key contact details, including our 24/7
guest support and emergency numbers.
2. House Rules & Notes
Important information and guidelines to ensure a safe and pleasant experience.
3. Included In Your Stay
An overview of the services and amenities provided during your stay.
4. Local Words & Tips
Useful Indonesian words, local traditions and cultural tips.
5. Before You Leave
Helpful information to ensure a smooth departure.
1. Useful Contacts
VBM Concierge – 24/7 Guest Support
Guest services, support & assistance
📞 +62 819 1645 0204
Villa Bali Management (VBM)
Property management & investments
✉️ info@villabalimanagement.com
Book Your Next Stay with Us
As a returning guest, enjoy exclusive benefits and a 5% discount by booking directly through our dedicated booking platform:
🌐 www.vbmstay.com
Emergency & Local Services
• Police: 110 / 112 (SMS: 1717)
• Tourist Police: +62 361 224 111
• Ambulance: 118
• Fire Department: 113
• Ngurah Rai International Airport (DPS):
+62 361 935 1011
• Blue Bird Taxi: +62 361 701 111
Check-In & Check-Out
Check-in is at 3pm, Check-out is at 11am.
A member of our staff will assist you during your check-in & check-out.
No Smoking Indoors
Smoking is forbidden indoors.
Only smoke in open areas or outside and kindly use the ashtrays provided.
No Parties or Events
Parties, events and/or loud noises at night are strictly forbidden.
Quiet hours: 10pm - 8am
Privacy
If you wish not to be disturbed by any of our staff during your stay, please inform our Manager in advance.
Security Deposit
If booked through Airbnb, no security deposit is required. Damaged or missing items may be charged at check-out.
Take Care of our Home
We invite you to enjoy the villa as your own home and help us maintain its quality and comfort for future guests.
2. House Rules & Notes
Swimming Pool Safety
Access to the pool is under full responsibility of the tenants. Children must be accompanied by an adult. The villa’s owner, host or staff can’t be held responsible for any incident in or around the swimming pool. Note that a Pool fence can be rented out upon request (extra cost).
Strict No Drugs Policy
We must emphasize that drug possession and use are unequivocally prohibited by Indonesian law. We kindly request your full cooperation in maintaining a drug-free environment during your stay, ensuring the safety & harmony of all our guests.
Help us Protect the Earth
We're committed to protecting our beautiful Earth. Please help conserve energy by turning off lights and air conditioning when leaving the property. Your small actions can make a big difference in reducing our environmental footprint and ensuring a sustainable future for all.
Housekeeping
Our villa offers housekeeping services 6 days/week to ensure your comfort & cleanliness.
If you wish not to be disturbed by any of our staff during your stay, please inform us in advance, so we can create a personalized experience tailored to your needs.
3. Included in your Stay
Towels & Bed linens
Pool & Bath towels are provided for each guests. Bed Linens will be changed every 4 days, Towels will be replaced every 2 days.
If you'd like Towels and/or bed linens changed more often, kindly inform our staff so they can assist.
(extra laundry cost)
Drinking Water & High Speed Wi-Fi
The property provides drinking water through the Water Fountain for your convenience during your stay. Remember that running tap water is not drinkable in Indonesia.
High Speed WiFi is provided at the villa. If you encounter any issues with the connection, don't hesitate to contact our onsite staff for assistance.
GOOD MORNING: Selamat pagi
GOOD AFTERNOON: Selamat siang
GOOD EVENING: Selamat sore
GOOD NIGHT: Selamat malam
YES: Ya / No: Tidak
GOODBYE: Selamat tinggal
SEE YOU SOON: Sampai jumpa
PLEASE: Tolong
SORRY: Ma’af / EXCUSE: Permisi
THANKS: Terima kasih
THANKS A LOT: Terima kasih banyak
HOW ARE YOU? Apa kabar?
WHAT TIME? Jam berapa?
MY NAME IS: Nama saya...
EAT: Makan / DRINK: Minum
1: Satu / 2: Dua / 3: Tiga / 4: Empat
/ 5: Lima / 6: Enam / 7: Tujuh / 8: Delapan 9: Sembilan / 10: Sepuluh
4. Local Words & Tips
I DON’T UNDERSTAND: Saya tidak mengerti
HOW MUCH IS THIS? Berapa harganya?
LEFT: Kiri / RIGHT: Kanan / STRAIGHT: Lurus
EXPENSIVE: Mahal / CHEAP: Murah
MORE: Lebih / LESS: Kurang
DO YOU SPEAK ENGLISH? Bisa bahasa inggris?
WHAT IS IT? Apa itu?
YESTERDAY: Kemarin
TODAY: Hari ini
TOMORROW: Besok
TALL: Besar / SMALL: Kecil
DAY: Hari / NIGHT: Malam
WHAT? WHO? WHY? WHEN? Apa? Siapa? Kenapa? Kapan?
NOT TO SPICY PLEASE: Tidak pedas tolong!
To ensure a smooth and stress-free departure, please take a moment to review the following:
• Check-out time: Check-out is at 11:00 AM. If you require a late check-out, please contact our team in advance (subject to availability).
• Personal belongings: Kindly ensure that all personal items are packed and checked before departure. The management cannot be held responsible for any items left behind.
• Villa condition: We kindly ask you to leave the villa in a respectful condition. Any damaged or missing items may be charged accordingly.
• Air conditioning & lights: Please turn off all lights, air conditioning, and electrical appliances before leaving the villa.
• Keys & access: Please return all villa keys or access devices to our staff at check-out.
• Final assistance: Our team will be available to assist you during your departure and arrange transportation if needed.
5. Before you Go
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